Patient Kiosk

Please note that Patient Kiosk is no longer offered by QHR Technologies. This section remains to assist clients who may still have this service and is for informational purposes only.

An optional module which when enabled allows patients to:  

• Log in with their health card in BC and ON, using their health card number and date of birth in other provinces
• Arrive themselves for an appointment
• Verify their demographics
• Read any messages they may have been left by the clinic
• Complete Forms

The information displayed when a patient checks in using the kiosk screen can be customized and is set up in System Settings (Users > Manage Security > System Settings > Patient Kiosk). This includes:

• Setting delays for logging out and time out (after a defined period of inactivity)
• Option to allow a patient to use an expired health card
• Allow patients to self arrive
• Allow patients to add to the wait room if they don’t have an appointment
• Display the patient demographics
• Display any forms you may want the patient to complete
• Message can be set up for: Welcoming, Reception (this is displayed when the patient is unable to login), Clinic Message (after a patient has logged in), Demographics message (asking patient’s to confirm their details), and Logout message (displayed when the patient logs out).

When the kiosk has been setup as required by the clinic, the computer that is the kiosk can be set up to show the kiosk full screen using Ctrl+Shift+F. This ensures that all the patient can see is the kiosk information that users want them to see.

Set-up the Patient Kiosk

1. Press and release the Alt button on the keyboard, click Users and select Manage Security form the list displayed.
2. Click the System Settings tab.
3. Click the Patient Kiosk tab. The patient kiosk setup area is displayed. This is divided into three areas: Security, Configuration and Messages.
   Note: If you cannot see the patient kiosk tab this is because it has not been enabled.
   
   
4. Kiosk Timeout is the amount of time that must elapse before the patient who last logged in is automatically logged out. The default value is 5 minutes, but this can be changed, if required.
5. Logout Message Delay is the time delay before the logout message is displayed. The default value is 5 seconds, but this can be changed, if required.
6. Create Configurations by selecting the  button to display the Kiosk Configuration window.
   
7. Configuration Name: The name of the current configuration once complete and OK has been clicked.
8. Allowed Insurers: Limits the insurers for the arriving patients.
9. Office Selection: Select an office if setting up multi-office kiosks.
10. Exclude Patient Flags: Exclude patients with the specifically chosen flags from being able to check in using Kiosk.
11. Allow Patient Arrival: this allows patients to mark themselves as arrived. The default for this setting is enabled.
12. Max early arrival: Set the number of minutes that a patient can check in prior to their start appointment.
13. Max late arrival: Set the number of minutes that a patient can check in after their appointment start time.
14. Add to Wait room (if no appointments): allows patients to add themselves to the wait room if an appointment is not scheduled. The default for this setting is enabled.
15. Show Demographics: displays the patient's demographics to allow them to check them. The default for this setting is enabled.
16. Show Forms: allows any forms you may want the patient to complete to be displayed. The default for this setting is enabled.
17. Restricted Arrivals to Selected Office: If the patient who is checking in has an appointment for a different office, they will not be able to check in through this Kiosk. When an office selection is set to a specific office this option becomes available. 
18. Open Kiosk in Full Screen: Automatically opens the Kiosk in full screen mode when first launched.
19. Card Swipe: Allows an office to disable the prompt for patients to swipe their health card if there is no card swipe machine attached to their kiosk stations.
20. Messages: Various tabs where users can enter messages that are displayed for the patients. In this section users can use HTML formatting to display message as required. Images can also be used. :
    • Welcome tab: This is displayed when the patient first goes to the kiosk (before attempting to log in).
    • Reception tab: This is the message displayed if a patient is unable to log in (e.g. You were unable to log in, please so to the reception where our staff will be pleased to assist you).
    • Clinic tab: This is displayed immediately after the patient successfully logs into the kiosk.
    • No Appointment tab: This is the message that is displayed if the patient does not have an appointment.
    • Demographics tab: This message is displayed if the Show Demographics checkbox is enabled (e.g. Please check your information is correct, if you have moved or any of your details are incorrect, please see the receptionist who will be pleased to update your records).
    • Logout tab: This is the message shown immediately after the patient logs out of the kiosk.
    • Early tab: This is the message shown when a patient arrives too early for their appointment.
    • Late tab: This is the message shown when a patient arrives too late for their appointment.
21. When you have updated the kiosk settings click Save Settings and Close.