Labs FAQ

In this section, you will find the frequently asked questions regarding Labs in Accuro.

Adding a New Lab Test

Question: Can I add a new lab test or do I have to get QHR to do it?

Answer: Yes, you can add your own lab tests. This can be done by following the procedure below:

1. Click the EMR button
2. Click the Encounter Notes tab.
3. Click the Add button .
4. Click Edit Tests. The Edit Lab Tests window is displayed.
5. Click the Add button displayed beneath the Select Test Name heading.
6. Type in the name of your test and click OK. The new lab result name now appears just above the Available Results field.
7. Search in the Available Results field to see if the result is already available in Accuro. If nothing is displayed, click the Add button .
8. Type in the name of your lab and click OK. The Edit Result window is displayed.
9. Type in the units for the lab result.
10. To add reference ranges, click the Add button . Add your ranges as applicable and click OK.
11. Click OK. The Edit Lab Tests window is now displayed again.
12. Highlight your new available result and press the button to put the result into your lab.
13. Click Add Test.

Configure Accuro for Gamma DynaCare Labs

Question: How do I configure Accuro for Gamma DynaCare labs?

Answer: This can be done by selecting Tools on the Menu bar. Select User Preferences from the list displayed. Click Logins

Note: You will need to have your labs login information on hand.

Multiple Lab Results, Linking Duplicate Lab Results

Question: When I search for a lab result it should bring up only one result. In some cases multiple results are being displayed. Can you please tell me where these are coming from and how to get rid of them?

Answer: Duplication is not something that QHR can prevent as the results are sent from the lab. If there is any difference in how the result is presented then Accuro will create a new result so as not to mistakenly merge two results that are not in fact duplicates. For this reason, where the results are in fact duplicates, it is possible to link the results and also select which of the results to display in the Results Window. To link the Lab Results follow the procedure below:

1. Click EMR  on the Accuro Navigation bar.
2. Click the Encounter Notes tab.
3. In the Labs section click the Add button .
4. Click the Edit Tests button. The Edit Lab Tests window is displayed.
5. Double-click on the appropriate test.
6. Select the test from the Selected Results window.
7. Click the Edit button .
8. Click the Linking button. The Lab Result Linking window is displayed.
9. Search for your duplicate results and link them into one "Primary Result."
10. Click the Add button .
11. In the Lab Result Search field, type in your result name.
    
    Note: You can select a single result or press the Ctrl button and select multiple results that you want to be linked.
12. Click to select a Primary Result. This is the result that is displayed in the chart.
13. Click OK twice, followed by Update Test and Close. The results are now linked together and only one is displayed in the patient's chart.

Problem With Downloading Labs from Excelleris

Question: We are having trouble downloading labs into Accuro. It was working and now it has stopped. What is the problem?

Answer: The first thing to do is to check that you are using the same workstation that the certificate is installed on, that the certificate is still on your computer, that it hasn't expired and that it is installed in Internet Explorer. If all this is correct then the next step is to go to the Excelleris website and try and login directly:

https://auth.pathnet.ca/pathnet/isapi_pathnet.dll?Page=Login&Mode=Silent

If you cannot log into this website then the problem is that your certificate appears to be broken. You need to contact Excelleris for further assistance.