EMR FAQ

In this section, you will find the frequently asked questions regarding the EMR section in Accuro.

Colors in the EMR, What do they Mean?

Question: What do the colors in the EMR mean?

Answer: Black is after the appointment is created and is the default color. Red is if a soap note has been attached to the DOS for the appointment. Blue is if a letter has been faxed out of your clinic, Black is the normal color of text.

D.R. ## on Prescriptions, What is it?

Question: Can you explain what the D.R. ## behind some prescriptions is?

Answer: This shows the number of days remaining for a continuous prescription, to enable the Provider to see if they need to renew it soon.

Add Provider Grouping to a Provider

This is something that can be done by anyone in your clinic with an Administrator login.

1. Have the person who is the administrator of your clinic login.
2. Press F2. This brings up the Provider Management screen.
3. Select the appropriate Provider and click the Configure button. The Provider Wizard window is displayed.
4. In the Groups section on the first page, click the Add button . the Select Group window is displayed.
5. Select the appropriate group from the list displayed and click OK. The group you selected has now been added to the Groups section.
6. Click Next three times and then click Finish to save your changes.

Masked Medication, How to Remove the Mask?

Question: There is a masked medication in a patient's chart. How can we remove the mask?

Answer: Follow the procedure below to unmask a medication:

1. Holding down the Alt key, click on the masked prescription.
2. Disable the masked checkbox.
3. Click OK and type in the password that was originally used to mask the prescription. The prescription mask is then removed.

Medication Form, Can we Change it?

Question: Can we get drops added to the options of a medication?

Answer: Yes, you can change the form of a medication easily in Accuro by doing the following:

1. Open the prescription or go to the New Prescription window and select a drug.
2. Click the Medication Form button . The Medication Form window is displayed.
3. Click the to the right of Medication Form and select from the list displayed.
4. Click OK to save your changes.

Meetings and Teaching Sessions not Displaying in the EMR Daysheet

Question: Why can we not see meetings or teaching sessions that are booked on the EMR daysheet? Is there something i should be clicking on? Our doctor likes to use the daysheet rather than the scheduler.

Answer: These are meetings that are booked without a patient selected so they will not display in the EMR daysheet. Make the meeting a "Test" patient meeting and then all meetings and/or teaching sessions will be displayed in the EMR daysheet.

None Known Allergies in Encounter Notes, How to Remove Them?

Question: How can I delete the "None Known" for allergies in Encounter Notes?

Answer: The "None Known" is automatically removed once an allergy of the same type is added. Alternatively, you can right click on the allergy (in this case the "None Known") and select Cancel Review.

OR Booking Forms and OR Assessment Forms not Available in the EMR Section

Question: There are two form categories that are listed in the Form Editor that are not available in the EMR section (OR Booking Forms and OR Assessment Forms). We use OR Assessment Forms so can we get that added to the EMR section? We don't use OR Booking forms so can we get that one removed from the Form Editor?

Answer: No, these forms cannot be hidden in the Form Editor. These categories are for putting together booking packages used in the Traffic Manager.

However you can have a similarly named category in the EMR by creating it in the Form Editor (using the Manage option at the bottom of the list of Categories). Once you have created a new category, you can save forms to them and the new heading will then be displayed in Encounter Notes.

Prescription Margins Need Changing

Question: We would like to move our prescription header. Can this be done? We are finding that a lot of faxes are cutting off the left-hand side.

Answer: The best way to fix this issue is to move the prescription margins. This can be done by following the procedure below:

1. Press the Alt button, click File and select User Preferences from the list displayed. The User Preferences tab is displayed.
2. Click the Display button down the left-hand side.
3. Click the EMR Workflow tab.
4. Click the Custom Prescriptions checkbox.
5. Set the margins for Top, Bottom, Left and Right, as required.
6. Click Apply and OK to save your changes.

Prescription Review Program Is this Software we get from Accuro or Elsewhere? (SK)

Question: Do you have any information on the Prescription Review program? Is this software that you have available or is it something that we get elsewhere?

Answer: The Prescription Review Program is a set of rules in SK for handling controlled substance medication prescriptions. The part that applies to Accuro is the rules as to what must be included on the printed prescription. All requirements of the Prescription Review Program applicable to Accuro are already being met.

Unable to See Copy of Faxed Letter in Virtual Chart

Question: A letter was generated for a patient. The clinical note is in the chart with a fax symbol on it. I can see and preview the letter from the fax console but I cannot find it in the virtual chart.

Answer: All faxes are CC's and there is no primary recipient. Only the primary recipient fax generated letter will show up in the virtual chart. If you right-click on the clinical notes and select Fax/Print Summary. If the item has a Yes in the CC column this is showing it is a CC with no primary recipient and this is why the fax cannot be seen in the virtual chart.

Imperial to Metric and Back Again Changing Values Slightly

Question: If using the new feature in Physical history where you can change from imperial to metric and back again. This is changing lab values.

Answer: To answer this question an example is a baby's weight of 7lbs (entered as an imperial value) take off the imperial unit selection and this weight becomes 3.18kg (the metric equivalent). Put imperial back on and this weight is now 7.01lbs instead of the original 7lbs.

This is a known issue that is caused by rounding. The user can type up to eight decimal places. Any number typed is rounded to two decimal places as standard.

Framingham Risk Calculator, Which One Does Accuro Use?

Question: Which guidelines is the Framingham Risk Calculator based on?

Answer: There are two versions of the Framingham Risk calculator in Accuro. The POSP version is the default and it follows the VCUR 2006 specifications. The Standard calculator originated from implementing what the government of each province has standardized.

Gender Pronouns in Patient Shortcut Menu

Question: Is it possible to have gender pronouns included in the patient shortcut menu. When making templates I do not want to have to keep using [he|she] etc.

Answer: This is already a feature. This is exactly what the button at the bottom of note entry screens does. Although it says M -> F it converts either way based on the patient's sex.

Mask and Compliance Packaging can it be Customized?

Question: Is there any way to customize a prescription so that mask and compliance packaging are not displayed?

Answer: No, unfortunately there is no way that this area of the prescription can be customized.