User Controlled Updates

Accuro users now have the option to be able to choose when their site installs Accuro updates. Two options are available:

• Latest (Not Locked): this option is the default. When latest release is selected the updater operates as it does now, getting the most recent Accuro release for the clinics update path.
• Lock to Current Release:  When this option is selected Accuro is locked to a the current release (e.g. 2011.11.44). No updates will be installed until the release control is unlocked.

The purpose of allowing a clinic to lock to a specific release of Accuro is to allow users to perform updates (especially large ones) at a time more convenient to their site.

Access Update Version Options

The Update Version options are accessed by selecting Help > click About Accuro > click the Version tab

To lock to the current release of the software: Click the Lock to Current Release button. The software is now locked at the release displayed on the tab.

To unlock and allow software updates again: Click the Unlock Version Control button. The updater is now unlocked and updates can now be picked up and installed.

Note: The Lock to Version feature is only available to administrators.

Default Lab Entry Review State by Provider and Lab Test

1. Press and release the Alt button on the keyboard, click Users and select Manage Security from the list displayed.
2. Click the System Settings tab on the left-hand side of the window.
   
   
3. Click to select the Default Lab Entry Review State by Provider and Lab Test checkbox.
4. Click the Save Settings button.
5. Click Close to exit this window.

Send Feedback

Accuro Feedback is used to send a message to our Client Services team. This can be used instead of calling our support line; a Case is automatically created in our tracking system. Once Client Services receives your feedback, someone calls you to help you with your problem.

Note: Accuro has been updated so that when you use the Submit Feedback Tool a log is automatically uploaded and sent to QHR Technologies.

Send User Feedback to QHR Technologies

1. Click Help on the Menu bar and select Send Feedback from the list displayed. This opens the Accuro Feedback window.
2. Type your Email Address in the space provided.
3. Type in a Subject for your message.
4. Type a message in the text area below the subject.
5. If it is a new feedback, click on New Feedback. If it is a subject you have already sent a message about, select Previously Submitted.
6. Click the Send button. Your feedback has now been sent.

Send Feedback Questionnaires

Questionnaires are available when the user selects a feedback type other than General from the list. An appropriate questionnaire is displayed with clickable answers. This enables clinics to give more information when submitting feedback to QHR Technologies. This in turn will result in the more efficient handling of any feedback reported.

1. Press and release the Alt button on the keyboard, click Help and select Send Feedback from the list displayed. This opens the Accuro Feedback window.
2. Type your Email Address in the space provided.
3. Type in a Subject for your message.
4. Click the to the right of Feedback Type and select the appropriate questionnaire.
5. Complete the questionnaire.
6. Type a message in the text area below the questionnaire.
7. If it is a new feedback, click on New Feedback. If it is a subject you have already sent a message about, select Previously Submitted.
8. Click the Send button. Your feedback has now been sent.

Submit Log

When you encounter a problem in Accuro, if you submit a log, it enables the developers to look and see exactly what happened before the problem occurred.

Note: If you have just used the "Send feedback" option, then a log has automatically been uploaded and submitted to QHR Technologies.

1. Press and release the Alt button on the keyboard, click Help and select Submit Log from the list displayed. A confirmation message is displayed:
   
   
2. Click Yes to confirm and send the log.

Note: If you submit a log please remember to tell us when you telephone or submit feedback.

View Log File

Log files can be viewed in Accuro by any user with system administrator permissions.

1. Press and release the Alt button on the keyboard, click Help and select View Log from the list displayed.
   
   

Export Log

Export Log allows the user to export and save a zip file containing the "MedAdmin Log." This can be emailed to Optimed to help diagnose issues upon request. The zip contains the same information as Submit Log and is for situations when network access is restricted so that Submit Log is not available.

1. Press and release the Alt button on the keyboard, click Help and select Export Log from the list displayed. A save window is displayed.
2. Browse to an appropriate place on your computer to save the file.
3. Type in the name of the zip file.
4. Click the Save button. A confirmation message confirming the file was successfully saved is displayed.
5. Click OK.